Q: How long is the order processing time?
A: Orders will be processed within 1‑3 business days after payment.
Q: Do I need to pay import duties?
A: Import duties and taxes are to be borne by the buyer according to local customs rules.
Q: Can I cancel my order?
A: Orders can be cancelled before shipment. Once shipped, cancellation is unavailable.
Q: What is your return policy?
A: Due to hygiene reasons, opened silicone products cannot be returned. Only defective items within 48 hours after receipt can apply for refund.
Q: Is the product safe for adult use?
A: All products are made of safe‑grade material for adult‑only use. Must be 18+ to purchase.
